Last Updated: [06/02/2024]

is Refund Policy governs the procedure and terms for refunds on purchases made through empowermart.co.in ("Company," "we," "us," or "our") e-commerce mobile application and website ("Service").

1. Refund Eligibility 1.1 Products Eligible for Refunds: We offer refunds for eligible products purchased through our Service. Eligible products may include physical goods, digital products, or services, subject to the terms outlined in this policy. 1.2 Ineligible Products: Certain products may not be eligible for refunds due to their nature, including but not limited to: - Customized or personalized items. - Perishable goods. - Digital products that have been accessed or downloaded. - Services that have been performed or completed.
2. Refund Requests 2.1 Initiation of Refund: To request a refund, Users must contact our customer support team within [X] days of receiving the product or service. Refund requests made after this period may not be accepted. 2.2 Providing Proof: Users may be required to provide proof of purchase, such as order confirmation or receipt, to initiate a refund request. 2.3 Reason for Refund: Users must provide a valid reason for the refund request, such as product defects, shipping errors, or dissatisfaction with the product or service.
3. Refund Process 3.1 Review and Approval: Once a refund request is received, our customer support team will review the request and determine its eligibility based on the terms outlined in this policy. 3.2 Refund Amount: If the refund request is approved, we will initiate the refund process. The refund amount may vary depending on the reason for the refund and the condition of the returned product. 3.3 Refund Method: Refunds will be processed using the original method of payment. For example, if the purchase was made using a credit card, the refund will be issued to the same credit card.
4. Return of Products 4.1 Return Authorization: In some cases, Users may be required to return the product to us before a refund can be processed. Users must follow our return authorization process, which may include obtaining a return authorization number and shipping instructions. 4.2 Condition of Returned Products: Returned products must be in their original condition and packaging, with all accessories and components included. We reserve the right to reject refund requests for products that have been damaged or altered by the User.
5. Refund Exceptions 5.1 Shipping and Handling Fees: Shipping and handling fees are non-refundable, except in cases where the product is defective or the refund is due to an error on our part. 5.2 Gift Cards and Vouchers: Gift cards and vouchers are non-refundable and cannot be exchanged for cash or credit. 5.3 Promotional Items: Promotional items or free gifts included with the purchase are non-refundable and cannot be returned separately for a refund.

Contact Us If you have any questions about our Refund Policy, please contact us at empowermentfpc@gmail.com