Last Updated: [06/02/2024]

This Cancellation Policy outlines the procedure and terms for canceling orders made through empowermart.co.in ("Company," "we," "us," or "our") e-commerce mobile application and website ("Service").

1. Cancellation Eligibility 1.1 Orders Eligible for Cancellation: Users may cancel orders for eligible products purchased through our Service. Eligible orders may include physical goods, digital products, or services, subject to the terms outlined in this policy. 1.2 Ineligible Orders: Certain orders may not be eligible for cancellation due to their nature, including but not limited to: - Customized or personalized items. - Perishable goods. - Digital products that have been accessed or downloaded. - Services that have been performed or completed.
2. Cancellation Requests 2.1 Initiation of Cancellation: To request a cancellation, Users must contact our customer support team as soon as possible after placing the order. Orders cannot be canceled after they have been shipped or processed. 2.2 Providing Order Details: Users must provide relevant order details, such as order number and product details, when requesting a cancellation. 2.3 Reason for Cancellation: Users may be asked to provide a reason for the cancellation request, although this is not always required.
3. Cancellation Process 3.1 Review and Confirmation: Once a cancellation request is received, our customer support team will review the request and confirm the cancellation if the order is still eligible for cancellation. 3.2 Cancellation Confirmation: Users will receive confirmation of the cancellation via email or through our Service. 3.3 Refund Processing: If the order has been paid for, any applicable refund will be processed according to our Refund Policy.
4. Cancellation Exceptions 4.1 Shipping Status: Orders cannot be canceled once they have been shipped or are in the process of being fulfilled. Users may be able to return the order for a refund following our Refund Policy. 4.2 Digital Products: Digital products that have been accessed or downloaded may not be eligible for cancellation. Users are encouraged to review product details before purchase. 4.3 Services: Services that have been performed or completed may not be eligible for cancellation. Users should contact our customer support team for assistance.
5. Contact Us If you have any questions about our Cancellation Policy, please contact us at empowermentfpc@gmail.com